SHIPPING AND RETURNS

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Below are our shipping and return policies. Please feel free to contact us with any questions.

SHIPPING AND RETURNS All products will be shipped in standard shipping boxes unless otherwise requested. All orders are shipped via USPS or UPS.

Orders will be shipped to address provided during the check-out process.
What do we ship? Candles, diffusers, personal care products
When do we ship? Most orders are processed within 1-2 business days, but some custom orders may take up to 7-10 business days.
Where do we ship to? We only ship to the US and territories. We do not ship internationally.
How do we ship? USPS or UPS {Other arrangements can be made as needed}
Rates to ship? Shipping charges are calculated automatically through the USPS.
How to track an order that’s been shipped? Tracking information will be emailed to you when the item is shipped. You can always email order@lanadegrace.com to inquire about shipping information.

Return Policy
What can be returned? We do not accept returns. We take great pride in producing the highest quality soy candle product available. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
Any unauthorized cancellations, refused orders or returns will be charged a 20% re-stocking fee + all freight charges.
When do items need to be returned? If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
Where do items need to be returned? If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve.
How do customers return items? We will refund or replace the product that is defective or broken in transit. Freight damages are the responsibility of the carrier.
Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to order@lanadegrace.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier.
Lana De Grace will file a carrier claim on your behalf. We will replace the damaged goods or issue a credit on a future order only.
No refunds will be given. By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.
You agree to carefully inspect your order upon arrival and that you will not hold us for any problems that arise from your improper storage or use of these products. 

Returns & Replacements: We do not accept returns. We will refund or replace products that is defective or broken in transit. Requests for replacement must be sent via email to order@lanadegrace.com within 5 days of delivery. Photos of the damaged materials may be requested for a refund or replacement